Privacy Policy

AVIO Group, with registered office at Dechant-Fabry-Str. 33, 52399 Merzenich, Germany, is the data controller for personal information collected through this website, customer accounts, quotation requests, transport arrangements, shipment administration and related communications.

Questions, requests or concerns relating to privacy and data protection may be sent to info@avio-group.com.

• Identity and contact information, including names, postal addresses, email addresses and telephone numbers.
• Customer account information, authentication details and account activity.
• Collection and delivery addresses, contact persons, cargo information, vehicle details, machinery specifications and shipment instructions.
• Quotation, booking, contract, invoice, payment and transaction records.
• Documents and files provided voluntarily, including proof of payment, customs documents, identification records or transport-related documentation.
• Technical information such as IP address, device and browser details, session information, security logs and website usage data.
• Communications with the company, including enquiries, complaints, support requests and other service correspondence.

• To respond to enquiries, prepare quotations and take steps requested before entering into a contract.
• To arrange, manage and complete transport, logistics, tracking, customer-support and document-related services.
• To communicate with customers, send service updates and coordinate collection, transit and delivery requirements.
• To issue invoices, process and verify payments, maintain financial records and prevent fraud or misuse.
• To comply with legal, tax, customs, insurance, safety, accounting and regulatory obligations.
• To protect our website, customer accounts, transport operations and internal systems.
• To pursue legitimate business interests, including administration, service improvement, operational planning and the establishment or defence of legal claims.
• To send marketing communications only where permitted by law and, where required, after valid consent has been obtained.

Personal information may be shared, where necessary, with carriers, drivers, subcontractors, warehouses, customs representatives, insurers, banks, payment providers, IT and hosting providers, professional advisers, regulators and public authorities. Information is disclosed only where required for an authorised purpose, the performance of a service, compliance with a legal obligation or the protection of legitimate interests.

Where personal information is transferred outside the country in which it was collected, AVIO Group will use an appropriate legal transfer mechanism and apply contractual, technical or organisational safeguards where required by applicable data-protection law.

Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, including the provision of services, compliance with legal and accounting obligations, fraud prevention, dispute resolution and the establishment, exercise or defence of legal claims. Retention periods may vary depending on the type of information and applicable law.

AVIO Group applies appropriate technical and organisational measures designed to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure. However, no internet transmission, electronic communication or storage system can be guaranteed to be completely secure.

Depending on applicable law, you may have the right to request access to your personal information, correct inaccurate data, request deletion, restrict or object to processing, receive certain information in a portable format, withdraw consent and lodge a complaint with the competent data-protection authority. Requests may be sent to info@avio-group.com.

This website may use essential cookies, session storage and similar technologies required for authentication, language preferences, security, account access and the correct operation of website functions. Optional analytics, advertising or marketing technologies should be used only where legally permitted and, where required, after consent has been obtained.

This Privacy Policy may be revised from time to time to reflect changes in our services, business operations, technology or legal obligations. The current version and its latest update date will always be published on this page.