Clear answers for every stage of your transport.

We coordinate international parcel and goods transport, vehicle transport, commercial freight, express deliveries, private relocations, and machinery or special equipment transport. The exact service and vehicle are selected after reviewing the cargo, route, access conditions and timing requirements.

We focus on European and international transport routes. Availability depends on the pickup and delivery countries, cargo category, customs requirements, vehicle capacity and any route restrictions. Our team confirms the available service after reviewing the shipment details.

Yes. Private customers can request transport for parcels, personal goods, relocations, cars, motorcycles and selected machinery. The customer receives a tracking reference and can use the public tracking page or Customer Portal when an account is available.

Yes. We support manufacturers, dealers, workshops, retailers, construction businesses, equipment suppliers and other commercial customers. Repeat routes, multiple units and recurring freight requirements can be discussed with our logistics team.

Door-to-door service may be available when the pickup and delivery addresses are accessible for the selected vehicle. Narrow roads, loading restrictions, low bridges, residential access or the absence of loading equipment can require an alternative collection or delivery point.

Yes, provided the items can be transported safely together and the total dimensions, weight and loading method are known. Each item should be described clearly so that the correct capacity, packaging and documentation can be planned.

Yes. Transport can be arranged for newly purchased, used or privately owned goods. We may request an invoice, purchase confirmation, ownership information or a cargo description depending on the item and route.

Submit the pickup location, destination, cargo description, dimensions, weight, preferred dates and loading conditions. Our team uses this information to determine whether parcel, vehicle, freight, express or special transport is the appropriate solution.

Open the Request Quote page and provide the route, cargo type, dimensions, weight, quantity, timing and any special handling requirements. Accurate information allows the team to evaluate capacity and prepare a more reliable transport proposal.

We normally require pickup and delivery addresses, contact details, cargo description, dimensions, weight, quantity, preferred dates and loading or unloading conditions. Vehicle and machinery shipments may also require make, model, condition and information about whether the unit can move independently.

Changes may be possible before collection or before capacity is fully confirmed. Contact support immediately with the tracking reference and the requested change. Route, cargo, date or address changes can affect pricing, timing and the selected vehicle.

A delivery-address change must be reviewed before it is accepted. The new address may change the distance, route restrictions, customs requirements or vehicle access. Do not assume the change is confirmed until the administration updates the shipment.

Cancellation may be possible depending on the shipment stage, reserved capacity and work already completed. Contact support as early as possible and include the tracking reference. Any cancellation conditions are communicated for the specific transaction.

Confirmation time depends on the completeness of the information, route complexity, vehicle availability and special handling requirements. Standard requests can be reviewed more quickly than oversized machinery, multi-stop freight or time-critical transport.

You can provide a preferred time window. Exact times depend on route conditions, driver schedules, loading duration, border procedures and legal driving-hour restrictions. Confirmed appointments are shown or communicated when operationally available.

The shipment enters the operational workflow. Depending on the configuration, payment information may become available, documents may be generated, a collection or inspection may be scheduled, and status updates will appear in tracking and the Customer Portal.

Yes. Parcels, boxed goods and personal belongings can be transported when they are packed securely and accurately described. Fragile, high-value or unusually shaped items should be declared before booking so that appropriate handling can be planned.

Yes. Vehicle transport can cover cars, motorcycles, vans and selected commercial vehicles. We require the vehicle details, pickup and delivery locations, operating condition, key availability and any access limitations.

Not always. Non-running vehicles may be accepted when this is declared in advance and suitable loading equipment is available. Information about steering, brakes, wheels, keys and rolling condition is important for selecting the transporter.

Yes. Excavators, loaders, tractors, attachments and other machinery may be transported after the dimensions, weight, operating condition and loading method are reviewed. Oversized units can require permits, escort arrangements or specialised carriers.

Provide the make and model, exact length, width, height, weight, photographs, pickup and delivery access, loading equipment and whether the machine can drive, steer and brake. Incomplete dimensions can result in the wrong equipment being assigned.

Oversized or heavy cargo may be possible after a route and equipment assessment. Additional planning can include permits, low-loader capacity, lifting equipment, route surveys, escorts or restricted travel periods.

Unless otherwise agreed, the sender is responsible for appropriate packaging, securing loose parts and preparing the cargo for collection. Packaging must be suitable for handling, vibration, weather exposure and the planned transport method.

Restricted, illegal, dangerous or undeclared goods cannot be accepted. Hazardous materials, batteries, chemicals, firearms, live animals, perishable cargo or regulated items require prior written approval and may need specialised documentation or may be excluded entirely.

Open the Tracking page and enter the tracking number provided for your transaction. The public tracking page can display operational status, route, current location, payment information, client notes, timeline entries and available documents.

The tracking number is normally included in the shipment confirmation, customer email or Customer Portal. It may also appear on invoices and generated transport documents. Keep the reference available when contacting support.

Yes. Public tracking is available with the correct tracking reference. An account provides a consolidated view of all shipments associated with the customer email and may provide easier access to documents and transaction details.

Shipments are linked primarily through the customer email entered by the administrator when the tracking record is created. The email used for the customer account should match the shipment email exactly.

Updates are added when operational information is available or when the shipment status changes. Tracking is not necessarily a live GPS feed. The frequency depends on the transport stage, communication from the carrier and the workflow used for that shipment.

A status can remain unchanged while the shipment is waiting for collection, payment verification, documentation, processing, a scheduled appointment or the next confirmed operational milestone. Contact support if the displayed status appears inconsistent with information you received.

Processing generally means the shipment is being prepared operationally. This can include document checks, route planning, capacity coordination, loading preparation or internal verification before transport begins.

Shipping Started indicates that the transport operation has entered the movement stage. Depending on the shipment, this can mean collection has occurred, the cargo is in transit or the assigned transport has begun the route.

Completed normally indicates that the shipment workflow has reached the delivery stage and the transaction has been closed operationally. A Delivery Confirmation document may be generated automatically when this rule is enabled.

Anyone with the exact public tracking reference may be able to view the information shown on the public tracking page. Do not share the tracking number publicly when the shipment contains sensitive transaction information.

Total Amount is the complete amount due from the customer for the transaction. It is independent from the transport price when the transport cost is configured as paid by the sender. The amount appears in tracking, the Customer Portal, emails and documents when applicable.

Pay Now is the amount currently requested from the customer. It can equal the Total Amount or be a smaller partial amount entered by the administrator for the current stage of the transaction.

Yes, when the administrator enables a custom Pay Now amount. The tracking page and Customer Portal show the amount currently requested and the balance that remains after that payment.

When partial payment is configured, the Remaining Balance is calculated from Total Amount minus Pay Now. It can appear in tracking, the customer dashboard, email templates and generated documents.

Not necessarily. In this project, the transport price can be shown separately as paid by the sender. Total Amount and Pay Now represent the amounts due from the customer for the transaction and are configured independently by the administrator.

When payment is enabled, bank details can appear in public tracking, the Customer Portal, payment emails or generated documents. Always compare the account details with the information shown in your official transaction before making a transfer.

When receipt upload is available, use the Payment Receipt section in tracking. Select the supported file and submit it. The administrator can then view the uploaded receipt in the shipment record and payment history.

The accepted formats depend on the upload configuration. Common supported formats include PDF and standard image files. Use a clear document that shows the payer, amount, date and transaction reference whenever possible.

Verification depends on banking processing, the quality of the receipt and internal review. Uploading a receipt records the proof, but it does not automatically mean that cleared funds have been confirmed.

The payment can remain pending while the transfer is processing, the receipt is under review, the amount or reference does not match, or the administrator has not yet confirmed receipt. Contact support with the tracking number if clarification is required.

Depending on the shipment, the document area can contain an Invoice, Packing List, Insurance Certificate, Customs Declaration, Delivery Confirmation, Payment Receipt or another file uploaded by the administrator.

Customers can open available documents from the View Documents section in the Customer Portal. Some document links may also be displayed on the public tracking page depending on the project configuration.

A Packing List describes the shipment contents, quantity, packaging and relevant cargo information. It supports handling and document checks but does not replace a commercial invoice or customs document when those are required.

A Delivery Confirmation records that the shipment reached the delivery stage. It can include the tracking reference, route, receiver information, date and other details configured in the HTML document template.

An Insurance Certificate presents the insurance-related information configured for the shipment. The exact coverage, exclusions and claim conditions are governed by the applicable insurance terms, not only by the generated summary document.

A Customs Declaration contains cargo, value, sender, receiver and route information used for customs-related processing. The required official forms and supporting documents depend on the countries, cargo and customs procedure.

Yes. The Document Center supports language-specific HTML templates. The administrator can select the document language and generate the PDF using the corresponding translated template.

Yes. An administrator can generate a new document from the current shipment data and selected HTML template. Previous generated versions may remain in document history until they are removed.

A customer account provides one place to view transactions linked to the same email, shipment details, payment information, client notes and documents. Public tracking remains available for individual references.

The persistent login can keep the customer authenticated on the same device for up to 30 days unless the user logs out, cookies are removed or the stored token is invalidated. Use Logout on shared or public devices.

The account email must match the Client Email stored on the shipment. Check for spelling differences, spaces or another email address. The system can automatically link existing shipments after a successful login when the email matches.

Yes. Sign in with the same account credentials on the other device. Persistent login is stored separately for each browser and device, so a new login may be required.

The dashboard can show tracking references, shipment and payment status, route, cargo information, sender and receiver details, Total Amount, Pay Now, remaining balance, client notes and available documents.

Logout is intentionally located inside the Customer Dashboard rather than in the public header. This keeps the header compact while still providing a clear way to end the account session.

Weather, traffic, border procedures, loading delays, mechanical issues, legal driving-hour limits, access restrictions, customs checks and incomplete documentation can affect the schedule. Updated information is added when it becomes available.

Record the condition immediately, take clear photographs, keep all packaging and notify the delivery contact and support team without delay. Follow the instructions for the specific shipment and do not discard evidence needed for review.

Account access, document checks and shipment association are controlled by the application workflow. Customers should protect their password and tracking references and avoid sending sensitive information through unverified channels.

Payment receipts are associated with the shipment and intended for authorised administrative review and customer access where configured. Customers should upload only the necessary proof and avoid including unrelated sensitive information.

Use the Contact page and include the tracking reference, customer email and a clear description of the question. For an active transaction, the tracking reference helps the team identify the correct shipment more quickly.

Include the tracking number, customer name, email, pickup and delivery route, current status, relevant dates and supporting photographs or documents. A precise description helps the team investigate efficiently.

The 30-Day Product Guarantee provides an additional product-protection period for eligible transported products. If the product received materially does not correspond to its documented description, the customer may request review under the applicable guarantee and authorized return procedure.

The 30-day period starts when the customer receives the product, not when the shipment is created, payment is made or transport begins. The delivery date recorded for the transaction is used to establish the beginning of the guarantee period.

The guarantee is valid for 30 calendar days from the date the customer receives the product. When a confirmed delivery date is available, the tracking page may display the guarantee start date and the corresponding validity period.

If the delivered product materially differs from the documented description, the customer should contact support promptly with the tracking reference and supporting information. The case can then be reviewed and, when eligible, handled through the authorized return procedure.

Provide the tracking reference, a clear explanation of the discrepancy, photographs or videos where relevant, and any documents that help compare the received product with its documented description. The product should be preserved in its received condition while the case is reviewed.

No. Transport time does not reduce the 30-day guarantee period. The guarantee begins only when the customer receives the product.