30 days from receipt
The protection period starts when the customer actually receives the product.
Legal information
Legal Notice
This Legal Notice provides the official company information relating to AVIO Group, including company identification, business contact details and information regarding the operation of this website.
01
Company information
The registered business information below identifies the legal entity responsible for operating this website and providing the transport and logistics services described throughout it.
- Registered company name
- AVIO Group
- Company registration number
- HRA 1820
- Registered office
- Dechant-Fabry-Str. 33, 52399 Merzenich, Germany
- Country of registration
- Germany
02
Contact and legal responsibility
Official contact details for legal correspondence, commercial enquiries and regulatory communication.
This website is owned and operated by AVIO Group. For legal correspondence, regulatory enquiries or official business communication, please use the contact information published on this page. Correspondence may be submitted by email to info@avio-group.com.
Every reasonable effort is made to ensure that the information published on this website remains accurate, complete and current. However, AVIO Group reserves the right to amend, update or remove website content where necessary and without prior notice.
This website may contain references or links to external websites operated by independent third parties. As AVIO Group has no control over external content, it cannot accept responsibility for the accuracy, availability, security or policies of third-party websites.
03
Intellectual property rights
Ownership and permitted use of the website's content, branding and other protected materials.
Unless otherwise stated, all original content published on this website, including text, graphics, logos, documents, photographs, design elements, software components and other materials, is owned by or licensed to AVIO Group.
No part of this website may be copied, reproduced, distributed, modified, translated, republished or used for commercial purposes without the prior written consent of AVIO Group, except where such use is permitted by applicable law.
All trademarks, company names, service marks and logos displayed on this website remain the property of their respective owners. Unauthorised use may constitute an infringement of applicable intellectual property rights.
30
DAY
GUARANTEE
GUARANTEE
Coverage begins
When the customer receives the product
Product protection included
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30-Day Product Guarantee
Every eligible product transported through our service includes a contractual 30-calendar-day product guarantee. The guarantee is attached to the shipment from the beginning of order processing, while the 30-day period itself begins from the moment the customer receives the product.
If the delivered product materially does not correspond to its documented description, the customer can submit a guarantee claim. After the claim is reviewed and accepted, the product may be returned through the authorized return procedure.
Description conformity
Protection applies where the delivered product materially differs from its documented description.
Structured claim review
Claims are assessed using shipment records, product information and reasonable supporting evidence.
Authorized return
An accepted non-conformity claim can proceed through the documented return or collection process.
Important
The guarantee supplements and does not exclude, restrict or replace mandatory statutory or consumer rights. Complete conditions are contained in the guarantee certificate and Terms & Conditions.